Your privacy is critically important to us.
Mosaic Convention Centre is located at:
Mosaic Convention Centre
2465 St. Laurent Blvd
Ottawa, ON, K1G 6G8
(613) 260-1110
At Mosaic Convention Centre ("we," "us," or "our"), located at 2465 St. Laurent Blvd, Ottawa, Ontario, we are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.mosaicconventioncentre.ca/ (the "Website"), interact with our services, or engage with us for event bookings, inquiries, or other purposes.
By using our Website or services, you consent to the practices described in this Policy. If you do not agree, please do not use our Website or provide us with your personal information.
Interpretation and Definitions
Words with initial capitalization have the meanings defined below, applicable in both singular and plural forms.
Personal Information: Any information that identifies or can identify an individual, such as name, email, phone number, or address.
Service: Refers to our Website and related services, including event bookings and inquiries.
You: The individual accessing our Website or services.
Cookies: Small files placed on your device to track browsing activity.
Usage Data: Automatically collected data like IP address, browser type, and visit duration.
Information We Collect
We collect personal information only when necessary for identified purposes and by fair and lawful means.
Types of Personal Information Collected
When you interact with us, we may collect:
Contact Information: Name, email address, phone number, and mailing address (e.g., via contact forms for event inquiries or bookings).
Booking Details: Event dates, attendee information, payment details (processed securely via third-party providers).
Marketing Preferences: If you subscribe to newsletters or promotional updates.
Usage Data: IP address, browser type, pages visited, and time spent on the site, collected automatically for analytics.
We limit collection to what is needed for providing services, such as responding to inquiries or managing events.
Automatically Collected Information
Log and Device Data: When you visit our Website, we may log your IP address, device type, browser details, and interaction data to improve site functionality and security.
Cookies and Tracking Technologies: We use cookies for essential functions (e.g., session management) and analytics (e.g., Google Analytics). You can manage cookie preferences via your browser settings.
We do not collect sensitive personal information (e.g., health data) unless required for specific event accommodations and with your explicit consent.
Purposes for Collection, Use, and Disclosure
We collect personal information for purposes that a reasonable person would consider appropriate, including:
Responding to inquiries and providing event quotes.
Managing bookings, payments, and event logistics.
Sending marketing communications (with your consent, which you can withdraw anytime).
Improving our Website and services through analytics.
Complying with legal obligations, such as tax reporting.
We will identify these purposes at or before collection. Personal information is used and disclosed only for these purposes, unless you consent otherwise or as required by law.
Disclosure of Personal Information
We may disclose your information to:
Service providers (e.g., caterers, payment processors) who assist with events, bound by confidentiality.
Legal authorities if required by law or to protect our rights.
In the event of a business transfer (e.g., merger), with notice to you.
Consent
We obtain your consent for collecting, using, and disclosing personal information, except where inappropriate (e.g., legal requirements). Consent may be express (e.g., checkbox) or implied (e.g., providing info for a booking). You can withdraw consent at any time by contacting us, subject to legal restrictions.
Limiting Use, Disclosure, and Retention
We retain personal information only as long as necessary for the identified purposes or legal requirements (e.g., 7 years for financial records). When no longer needed, we securely destroy or anonymize it.
Accuracy and Safeguards
We strive to keep your information accurate and up-to-date. You can request corrections by contacting us.
We protect information with safeguards appropriate to its sensitivity, including encryption, firewalls, access controls, and staff training. However, no method is 100% secure, so we cannot guarantee absolute protection.
Openness and Individual Access
This Policy is publicly available on our Website. Upon request, we will provide details about our privacy practices.
You have the right to access your personal information we hold, challenge its accuracy, or request amendments. Requests should be in writing; we respond within 30 days, subject to fees for excessive requests.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent. If we discover such collection, we will delete it.
Links to Other Websites
Our Website may link to third-party sites (e.g., partners). We are not responsible for their privacy practices; review their policies.
Changes to This Privacy Policy
We may update this Policy periodically. Changes will be posted on our Website with the updated date. Continued use constitutes acceptance.
Challenging Compliance and Contact Us
Mosaic Convention Centre is accountable for your personal information under its control.
If you have concerns about our compliance with PIPEDA, contact us first. If unresolved, you can complain to the Office of the Privacy Commissioner of Canada.
For questions, access requests, consent withdrawal, or complaints, contact:
Mosaic Convention Centre
2465 St. Laurent Blvd
Ottawa, Ontario
Email: [email protected]
Phone: (613) 260-1110